At Lalacey, we strive to provide our customers with the best shopping experience possible, including timely and reliable shipping. This policy outlines our shipping processes, timeframes, and carriers to ensure clarity and transparency.
Order Processing Time
1. Order Confirmation:
• Once your order is placed, you will receive an email confirmation. Please ensure all details are correct.
2. Order Processing:
• Orders are processed within 2-3 business days (Monday through Friday, excluding holidays).
• Processing includes order verification, tailoring, quality check, and packaging.
3. Order Fulfillment:
• After processing, orders are dispatched to our shipping carriers for delivery.
Shipping Carriers and Delivery Times
1. USPS (Under 1 Pound):
• Carrier: United States Postal Service (USPS)
• Service: Priority Mail
• Estimated Delivery Time: 3-5 business days
2. FedEx (Over 1 Pound):
• Carrier: FedEx
• Service: FedEx Ground or FedEx Home Delivery
• Estimated Delivery Time: 2-7 business days
Tracking Your Order
• Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
• You can track your order using the provided tracking number on the carrier’s website (USPS or FedEx).
International Shipping
• Currently, we do not offer international shipping. We only ship within the United States.
Delivery Issues
1. Delayed or Lost Packages:
• If your order is delayed or lost, please contact us at hello@lalacey.com for assistance.
• We will work with the carrier to resolve the issue as quickly as possible.
2. Incorrect Address:
• Please ensure your shipping address is correct when placing your order.
• Lalacey is not responsible for orders shipped to incorrect addresses provided by the customer.
3. Damaged Items:
• If your order arrives damaged, please contact us within 48 hours of receiving the package.
• Provide photos of the damaged item(s) and packaging for our review.
Returns and Exchanges
• For information on returns and exchanges, please refer to our Return Policy page.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at hello@lalacey.com. We are here to help and ensure you have a smooth shopping experience with Lalacey.
This shipping policy ensures that customers are informed about the processing times, shipping carriers, delivery times, and procedures for handling delivery issues. By providing detailed information, we aim to enhance customer satisfaction and trust in our shipping process.